1. Recent-estimate review
We trace a few real estimates from quote request through the most recent follow-up and identify the point where ownership or context breaks.
2. Follow-up workflow
We define the stages, next-action owner, timing, required context, and human approval points.
3. Working implementation
We configure the tracker, prompts, messages, reminders, or connections required for this one workflow using existing tools first.
4. Live test
We run the system on representative or live estimates and correct the real exceptions that show up.
5. Handoff
You receive a short operating guide showing what enters the system, what happens next, and what remains human-owned.
6. Decision
We review usage and decide whether to keep it, revise it, or stop. A second workflow is not assumed.